Refund policy
At FarmAgro, we want you to be fully satisfied with your purchase. If you're not happy with an item, you can return it within the guidelines below.
1. Return Window
You have 15 days from the date of delivery to request a return. Returns requested after 15 days will not be accepted.
2. Eligibility for Returns
To be eligible for a return, items must be:
- Unused, unopened, and in the same condition you received them
- In original packaging with all tags, manuals, and accessories included
- Accompanied by proof of purchase (order number or receipt)
Non-returnable items:
- Perishable goods (seeds, plants, fertilizers, or agricultural inputs once opened)
- Custom or made-to-order products
- Gift cards
3. How to Start a Return
- Email us at [support@farmagro.shop] or use our [Contact Us] page within 15 days of delivery, including your order number and reason for return.
- Our team will review your request and send return instructions, including the return address.
- Pack the item securely with all original materials and ship it back within [X] days of approval.
4. Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status.
- Approved refunds are processed within 5–7 business days to your original payment method.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact us at [support@farmagro.shop].
6. Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve it quickly at no extra cost to you.
7. Contact Us
For any return-related questions, reach out to:
📧 [support@farmagro.shop]
📞 +91-9108915425